Guest Service

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13 Words You Should Never Use When Communicating with a Guest

Here then are the 13 Words You Should Never Use When Communicating with a Guest Words That Lack Humanity OUR When using the word “our,” the person replying to the customer is speaking on behalf of the collective business. This lacks humanity and a personal touch. It is much better to use “I” and “me” instead [...]

May 12th, 2017|Guest Service, HR Buzz, The California Parks Company|

MAKE MY DAY…

Everyone remembers the "Dirty Harry" movies and Clint Eastwood's famous line "Make My Day!!"   I would like to suggest that you all think about the significance of making someone's day at your Park this summer - over and over again.  This is something that I talked about with great passion at the retreat at Asilomar.  [...]