Monthly Archives: May 2017

13 Words You Should Never Use When Communicating with a Guest

Here then are the 13 Words You Should Never Use When Communicating with a Guest Words That Lack Humanity OUR When using the word “our,” the person replying to the customer is speaking on behalf of the collective business. This lacks humanity and a personal touch. It is much better to use “I” and “me” instead [...]

May 12th, 2017|Guest Service, HR Buzz, The California Parks Company|

TCPC Congratulates…

Congratulations to Debi Wages for being promoted to Assistant General Manager at Monterey Lake Recreation Company.  Debi started with the Company in 2013, and has steadily increased her duties since that time, handling the accounting, human resources, reservations, entry gate and campground management duties at MLRC.  Last Friday we re-opened Lake San Antonio, which has been [...]


Everyone remembers the "Dirty Harry" movies and Clint Eastwood's famous line "Make My Day!!"   I would like to suggest that you all think about the significance of making someone's day at your Park this summer - over and over again.  This is something that I talked about with great passion at the retreat at Asilomar.  [...]


As we jumpstart the beginning of what looks to be a fantastic and demanding season, with full lakes and reservations coming in at a record rate, we must take steps at the beginning to ensure the safety of our existing, new and returning workforce. Let’s make the commitment to safety by giving safety the time [...]

Pay Yourself First!

Almost 1 In 4 Workers Have Less Than $1,000 Saved For Retirement Several times in the past few months I’ve been asked about saving for retirement, employer-sponsored retirement savings plans, and why the company 401(k) is a good benefit.  If you have nothing saved for retirement, you’re not alone.  According to the Employee Benefit [...]

Southern California Update

Welcome to Spring 2017 from sunny, warm Southern California. With the earlier extensions this past fall for four major SoCal contracts (Diamond Valley Lake- Vail Lake - Lake Gregory - Monterey Lakes) Southern California is poised to surpass the record setting 2016 operating season. Our SoCal Operations include: Diamond Valley Lake, Managed By Tammy Toral [...]

The Grapevine…Acquisitions & Updates

Your senior management team has ferreted out the next “big opportunity” right in our wheel house.  Katherine’s Landing, on Lake Mohave in Arizona fits the bill for us...and for many of the big players in the marina concessions business.  The competition will be significant, but we have a top team assembled to take on the [...]

Information Technology

IT Security Tip A common threat today is “E-Mail Spoofing”. Email spoofing is the forgery of an email header, so that the message appears to have originated from someone or somewhere other than the actual source. Email spoofing is a tactic used in phishing and spam campaigns because people are more likely to open an [...]

May 10th, 2017|Information Technology|

Employee Engagement

Why Is Employee Engagement So Important?   As a manager, keeping your employees engaged is perhaps the biggest challenge you face. It’s also a huge opportunity to gain long-term commitment and discretionary effort from your team. That effort will ultimately lead to higher sales and fewer mistakes. There is more and more convincing evidence that [...]

May 10th, 2017|HR Buzz, Human Resources, The California Parks Company|

Bright Shiny Objects…

  Today's world is full of trendy buzzwords and new websites for marketing. Buzzwords like: social media, SEO, product launch formulas, webinars, pay-per-click, mobile apps, etc. Many people get overwhelmed and confused about all these "new" ways to market a business. Well, don't be. These are Bright Shiny Objects or B.S.O. There's NOTHING new! If [...]

May 9th, 2017|Marketing, The California Parks Company|